SOUTHAMPTON FREIGHT SERVICES LTD

SFS wins best agent in Shanghai

 

 

We’re extremely proud of the reputation we have built as a company, striving always to work honestly and efficiently, but also with the added niceties that are associated with a family business. We like to think we do this pretty well, and the wonderful comments we continuously receive certainly back that up.

A very important aspect of our day to day routine is networking and relationship building with overseas agents, who become partners within our inner circle – allowing us to offer global services with partners who will act for us – as an extension of us – with the same ideals and attitude of Southampton Freight Services. This is a key element to our success; a large multinational freight company may have many offices – however they each have their own cost centre and local accounts that are a priority – and the multinationals are often forced to use them, even if the particular office is under-performing.

At SFS, our choice is not limited, restricted or binding at all. We can replace a poorly performing agent within a matter of minutes, should the situation arise. However, we do work very hard behind the scenes to develop personal friendships with the owners of many of these partners – many of whom are family businesses or owner run businesses – therefore providing a personal service, controlling our cargo across the glob, thus ensuring we are confident that the overseas handling of our clients’ cargo is of the highest standard.

In order to facilitate this we participate in several small/medium sized networks that help introduce like-minded agents together, who meet once a year to discuss opportunities face to face. In October this year, our Managing Director, Ross Negus attended the WLA Conference in Shanghai, together with our Export Manager (Air & Courier), Stuart Green.

 

Not only was the event a terrific success in terms of relationship building and development, but also because we were voted as the Best Agent 2015! It’s the 5th successive agent to agent award we have won in a row and the second this calendar year!

Our managing director, Ross Negus said; “It’s an absolute delight and quite a surprise to win the best agent award. It means a a great deal to us as a company because its voted by people within our industry, like a the football ‘players player’ award! Its humbling and exciting – a tremendous achievement and a complement to our fantastic team”

He continued; “We continue to develop our global network, adding the highest quality of agents to represent our brand and ethos across the globe. Our overseas partners are vitally important to the continued high standards we set, so it’s imperative we make correct decisions when appointing them. We will strive to continue the good work and hopefully add more awards in the future, but for now it’s important we keep the momentum going, in terms of our quality of performance”.